Derek Sawyer is a top-notch Northern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We’re always looking for people who are self-motivated and customer focused. We're looking for someone who loves helping people and wants to be part of improving lives every day. 

The Operations Manager reports directly to the General Manager and is primarily responsible for overseeing the daily operations of the service department, ensuring high-quality service delivery, efficient technician scheduling, and excellent customer satisfaction. This role involves supervising HVAC technicians, managing workflow, resolving customer issues, maintaining safety and compliance standards, and supporting business growth through effective leadership and operational management. 

Operations Manager duties: 

• Oversee daily operations of installation and service teams.

• Ensure job scheduling, dispatching, and project planning are efficient and timely.

• Monitor workflow and adjust resources as needed to meet deadlines and customer demands.

• Hire, train, and manage HVAC technicians, installers, and administrative support staff.

• Conduct performance evaluations and promote professional development.

• Foster a culture of safety, quality, accountability, and teamwork.

• Ensure high levels of customer satisfaction through timely communication and quality service delivery.

• Address and resolve customer issues or complaints promptly and professionally.

• Review completed work to ensure it meets company and industry standards.

• Assist in budgeting, forecasting, and job costing for HVAC operations.

• Monitor expenses and labor costs to maximize profitability.

• Track KPIs and performance metrics to drive operational improvements.

• Ensure compliance with OSHA regulations, building codes, and local licensing requirements.

• Implement and enforce safety protocols and procedures.

• Maintain records of inspections, permits, and regulatory compliance.

• Identify opportunities for operational improvements, cost savings, and service expansion.

• Collaborate with executive leadership on long-term business goals.

• Implement new systems and technologies to enhance productivity.

What YOU will bring:

• 5+ Years residential HVAC experience, management experience preferred
• Strong organizational leadership skills to lead and grow a team of technicians.
• Strong technical background in diagnostic skills on all residential and light commercial equipment.
• Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.
• Great attitude, high energy, great communication skills, sales driven.
• Strong computer skills (word, excel, adobe, etc.)
• Valid drivers’ license and ability to pass background test and drug screen.
• Ability to handle heavy equipment and work outdoors

Physical Demands: 

• Stand/Sit: Must be able to remain in stationary position 50% of the time
• May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
• May be required to drive and sit for long periods of time
• Must be able to maneuver up to 25 lb. by lifting, carrying, pushing 

What We Offer! 

• Paid Vacation - Plan varies by position/role
• 401(k) Retirement Plan with company match 
• Medical, Dental, Vision (For Employee and Eligible Family Members) 
• Company Life Insurance 
• Supplemental Life Insurance 
• Supplemental AD&D 
• Disability (Short Term and Long Term) Insurance 
• Critical Illness Insurance 
• FSA – Flexible Spending Account 
• Company issued equipment
• Employee Discounts  
• Career growth opportunity  
• Employee Referral Bonuses available   

PAY TRANSPARENCY: 

The annual pay opportunity for this role ranges from $105K-$125K DOE. The actual pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. 

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience. 

Derek Sawyers is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.