Looking to TRADE up to a better opportunity?

Derek Sawyer's Is looking to find the best General Manager in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You'll benefit from uncapped salaries, with the peace of mind of a stable and secure local brand.

Who Are We?

Derek Sawyer's is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business 30+ years and our growth continue due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. We’re always looking for people who are self-motivated and customer focused. We are based in Modesto, CA.

What We Offer!

• Industry leading Benefits Package
• Medical, Dental & Vision
• Company vehicle, gas card, phone, tablet, uniform
• Employee Discounts
• Career Growth Opportunities
• 9-Paid Holidays
• 401(k), IRA

Vision:

General Managers provide leadership to individual service locations that are instrumental in the success and growth of Heritage Home Services by ensuring that each customer, team member, and community is well served through our 3 company values, Treating People Right,Doing Things Well, and Always Pursuing Better.

Mission:

The General Manager is responsible for realizing, cascading, and implementing the company vision within an assigned location to support the overall performance of Derek Sawyer's. The General Manager is held accountable to the development of the leadership team and all employees within an assigned location. Each General Manager has the duty to provide leadership that directly impacts the location's service culture, financial outcomes, community outreach/marketing, and daily operations. It is expected that the General Manager ensures that each department operates in accordance with all policies and values of Derek Sawyer's.

Direct Reports:

Office Administrator / Manager, Warehouse Lead / Supervisor, TA Lead / Supervisor, Service Manager, Sales Lead / Supervisor, Field Leads / Supervisors, and Field Technicians,

Direct reports will vary based on location, volume, trade line and market complexity of service area. 

Key Contributions:

Leadership:

• Embraces and leads through the Heritage shared vision and company values.
• Applies strategic planning to determine company, department, or trade business units objectives.
• Reviews performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels, and allocates use of available resources.
• Evaluates current business processes and systems. Make relevant corrections, improvements and suggestions.
• Makes appropriate and logical operations business decisions. 

Client Relations

• Fosters a service focused culture that delivers on the company's values and provides each customer with the best experience possible to stimulate customer retention and growth.
• Ensures the standardization of the Heritage Service System across all trades and departments.
• Monitors and provides proactive leadership with client concerns within 24 hours of notification.
• Utilize customer feedback surveys to identify service opportunities and provide strategic coaching to team members.
• Plan, coordinate, and provide team support with a minimum of 4 local marketing events per year that provide community support, outreach, or volunteer hours of the local team.  

Field Productivity

• Oversee the execution of trade specific growth and efficiency initiatives.
• Ensure billable efficiency of each tradeline is performing at or above company set targets.
• Provide in the field coaching observation of locations leadership team and employees to ensure timely service and overall execution of Heritage Service System behaviors and productivity of field technicians.
• Responsible for implementing the company strategy to improve and or maintain all jobsite efficiencies of each trade line. Also includes all functionally support roles within the warehouse, trade administration, and office administration  that provide support to field technician roles. 
• Set strategic direction of the comfort advisor sales team by actively overseeing the provided customer relationship management software to assist the sales team with customer contact information, sales activity, opportunities, and pipeline management.

Coaching & Support

• “Own” the results for the team. Hold the entire team accountable for performance standards and expectations through constructive feedback, coaching, counseling, and mentoring. 
• Execute weekly 1:1 with each leadership team member. 
• Create and implement a recognition process that celebrates team achievements without monetary rewards. 
• Have a proactive approach in the skill development of apprentices and technicians within each tradline that coincides with business needs and growth targets. 
• Execute a people strategy of growth and development through succession planning, apprenticeship planning and recruitment. 
• Leads locations weekly and quarterly strategy meetings with each department / trade leadership. 
• Coordinate with internal and external resources to provide appropriate training and development of the assigned team.

Financial Outcomes

• Responsible for managing all performance to achieve required budget outcomes to meet site budget and financial goals including but not limited to revenue, net profit, gross margin, and operating expenses. 
• Oversee the operational performance of the designated location utilizing financial acumen and P&L experience, while achieving operational targets and maintaining all federal, state, and local code compliance requirements.
• Plans and coordinates financial outcome in accordance with set budgets and oversees all business activities for maximum operational efficiency and profitability.
• Ensures all operating expenses and labor cost management management is in budget with field efficiencies and overall site volume.

Operational Responsibility / Productivity

• Oversee all day to day operations of all departments.
• Provide guidance to the leadership team of operational expenses such as fleet maintenance, fuel cost, and understanding the necessary best practices to reduce operational expenses.
• Monitor the security and maintenance of site facilities.
• Plans, develops and implements procedures and systems to maximize operating efficiency.
• Reduce the cost of unnecessary shrink loss through the monitoring of consignment, Heritage owned stock.
• Process integrity of the warehouse, fleet inventory replenishment and use of material.
• Lead and craft quarterly and yearly business plans.
• Ensure all legal, regulatory, and financial documents are filed and monitor compliance with laws and regulations.
• Directly responsible for the management of assigned locations, labor allocation and overtime. The General Manager will be responsible for ensuring that overtime is reduced and within reason, minimized, or eliminated.

People and HR:

• Provide coaching and accountability to the staff of all Heritage policies and procedures as stated within employee handbooks and SOP manuals. 
• Act as a liaison with the regional HR support staff in enforcing all federal, state, and local governing labor laws.
• Determines staffing requirements, hires and trains new staff, supervises direct reporting staff according to overall company policy, sets employee goals and objectives, and monitors staff performance, including performance reviews, IDP, and corrective action.
• Monitors and assists staff with work progress. Provides coaching and leadership to staff as necessary and/or requested.
• Identify High-Potential team members. Challenge, develop, and prepare them as succession candidates for higher-level roles.
• Ensures the timely execution of field HR processes including but not limited to orientation, weekly payroll, reporting of injuries, OSHA compliance, and site safety committee.

Key Performance Indicators: 

• Customer service feedback ratings
• Employee Engagement Scores 
• 1:1 Coaching of leadership and team within leadr platform
• Total Revenue to budget
• Total comp growth year over year
• Billable efficiency by location, trade, and technician
• Tech leads generated to budget
• Conversion rate by trade line
• Membership enrollments
• Total labor and overtime spent vs budget
• Completion rate of assigned company rocks

Duties, responsibilities, key performance indicators, and targets are subject to change based on business needs. The General Manager is responsible for all other duties as assigned by the Director of Operations or other regional leadership. 

Availability and Work Hours:

As a salaried manager, General Managers will be required to provide support to direct reports on location and as business needs dictate. This will require open availability to provide team support / leadership both during and after operational hours including weekends. Compensation will be provided on a salaried basis for all hours worked with flexibility to extend/adjust work-shift when necessary. General Managers will report to the assigned location during the work week but may be required to travel during training events when needed.

Always Pursue Better:

Always pursuing better drives our organizational excellence to improve at all levels of Heritage. Our commitment to our stakeholders including customers, employees, partners and society, increases the probability of long term success as an organization. By implementing a culture of continuous improvement, the company will:

• Focus on understanding and satisfying the customer, both externally and internally.
• Regularly review our approaches and methods to serve you and our customers well.
• Benchmark and regularly measure the performance of key processes.
• Manage our business using facts.
• Maintain a culture of clear, open communication.
• Work to reduce process-time in all aspects of the business.
• Promote active teamwork as a normal way of achieving outcomes.
• Recognize and promote improvement efforts.
• Develop a culture where continuous improvement involves everyone and the process of change becomes routine.

PAY TRANSPARENCY  

The starting salary for this opportunity ranges from $140,000-$160,000. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience. Derek Sawyer's is an equal opportunity employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.